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Agenda

07:00 – 08:00 am:     Networking/Registration

08:00 – 08:30 am:     Introduction and Keynote from Jeremy Bowen, Snyder’s-Lance

08:30 – 12:00 pm:     *Track 1, 2, and 3

12:00 – 01:00 pm:     Lunch

01:00 – 05:00 pm:     *Track 1, 2, and 3

05:00 – 05:30 pm:     Networking

*Track Leaders will determine break schedule.

Track 1

Problem Solving Leadership:  A Workshop for Quality and Continuous Improvement Professionals

 

Presented by:

Dr. Jeffrey G. Soper, Ph.D., HRCI

Author, Professor, Executive, Coach, 6 Sigma Black Belt

 

Since the early sixties, literally thousands of books and articles have been written about leadership – what it is, what it can do, and how to develop it. Global spending on leadership training and development has ballooned from approximately $10B in the mid-eighties to a staggering estimated $60B in 2013. The promise of leadership is compelling however this promise is yet to be realized. In his upcoming book Problem Solving LeadershipTM, Dr. Jeffrey G. Soper challenges the conventional wisdom of current leadership development thought and practice stating that “The problem with leadership can be found in the definition of the leadership problem.” His challenge is not that the focusing upon leadership skills and follower receptivity is wrong, but rather that it is incomplete.

 

Problem Solving LeadershipTM contends that a, or perhaps the, key element of the leadership problem is missing – the nature of the work to be accomplished.  Through a combination of facilitated discussions and activities, participants will gain high level insight into a few of the key concepts, models, business value propositions, and associated tools upon which Problem Solving LeadershipTM is based. This 1-day workshop - offered exclusively to the Charlotte Section of ASQ – provides a preview of a more expansive blended learning Problem Solving LeadershipTM program to be introduced in June, 2013.

 

Workshop Topics include: 

  • The Business Value Chain
  • Creative and Critical Thinking
  • Is There an 8th Muda? …a 9th Muda?
  • Understanding Problem Solving Leadership
  • The Evidence
  • Linking Leadership, Quality and Performance
  • The Lean Movement
  • Exploring the Creativity Process
  • Understanding Organizational Equilibrium
  • Summary, Conclusions and Questions

 

Track 2

Continuous Improvement Consortium - Strength-Based Organizational Change: A Positive Framework for Sustainability

 

Presented by:  Robert Petruska & Joe Dager

Authors, Coaches, Facilitators on Lean & Six Sigma

 

Morning Sessions:

Positive Individuals: Leverage your Strengths

Positive Teams: Developing high performance

Afternoon Sessions:

Positive Organizations: Influencing Networks

Positive Change: The Art of Results

 

These interactive hands-on sessions are uniquely constructed to allow you to harness the knowledge of your peers while focusing on developing your own strengths.  Overview:

  1. A brief introduction of the topic and activities by one of our presenters.
  2. Participants can choose a breakout group to get a deeper dive in an area of interest.
  3. Each breakout team will have time to learn from each-other in a focused conversation, and finally present an overview of their session high points in a report-out.
  4. A roundtable discussion with key takeaways and next.

Track 3

Quality Improvement Challenges in an Era of Healthcare Reform: How can you prepare?

 

The Cultural Shift in Healthcare will be presented by The Carolinas Healthcare System/Charlotte AHEC.

We are in general disarray of knowing that we have to change and not having identified the absolute pathways. 

 

In this track, multiple healthcare experts who are in charge of improving quality during this tumultuous time of radical change will be presenting on the accountability for quality as part of healthcare reform.

 

Workshop Topics include:

  • Shifting to Curve II Performance – Roger Ray, MD, MBA, FACPE (Executive VP, Chief Medical Officer)
  • Quality and Satisfaction Metrics – Bonnie Jones, BA (CAHPS Specialist)
  • Innovation in Healthcare – Jean Wright, MD, MBA (VP, Innovation)
  • Lean Teams – Jim Leonard, MD (AVP, CHS Performance Enhancement Center)
  • Crew Resource Management/Team STEPPS – Danelle Drapievsky, RN, BSN (AVP, Patient Safety, Quality Division)

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